Evolution

E-Government in Malaysia: Its implementation so far and citizen’s adoption strategies.





The Electronic Government initiative in Malaysia was launched to lead the country into the Information Age. It has improved both how the government operates internally as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses; simultaneously, it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement.

The vision of Electronic Government is a vision for government, businesses and citizenry working together for the benefit of Malaysia and all of its citizens. The vision focuses on effectively and efficiently delivering services from the government to the people of Malaysia, enabling the government to become more responsive to the needs of its citizens.

The 7 pilot projects of the Electronic Government Flagship Application are asfollows:

1. Project Monitoring System (SPP II)
   
2. Human Resource ManagementInformation System (HRMIS)


3. Generic Office Environment (GOE)


4. Electronic Procurement (EP)


5. Electronic Services (E-Services)


6. Electronic Labour Exchange (ELX)


7. E-Syariah

The myGovernment Portal (www.gov.my)acts as the one-stop source of Malaysian government information and services for the citizens.

Malaysian e-government successful applications:

1. Government’s drive for e-government services


2. Electronic Labour Exchange has matched 75,000 potential employees with employers since 2005.


3. SMS alert on e-government services


4. online renewal of driving licenses


5. Electronic filing of income tax forms


6. Voter information


7. Employment opportunities

Recent Survey For E-Government In Malaysia

The recent sruvey about E-Government adoption in Malaysia, which has sone by marketing information group TNS, indicated that the E-Government use is growing but at a slow pace. As shown in the study 15% of the Malaysians have used the internet to access online gevernment services in year 2003 compared to 12% in year 2002. In the survey, Malaysia's ranking is 25th out of 32 countries in term of E-Government usage growth. the Malaysian are also concerned the security of doing transations over the internet and this resulted in the low usage of E-Government services. As far as the group age is concerned, the younger of Malaysian who are under 34, are the primary users of E-Government services. Also noted in the study, households with high incomes and higher level of education actively use the E-Government sevices.

The adoption of e-government bring more convenient to Malaysian and people no longer need to walk to the office to pay their tax form and etc, but pay it in the internet. Nowadays, this implementation still not popular among Malaysian but in the future this will be a great benefit for them.

Citizen’s Adoption Strategies:

• Provide websites with multiple language version such as English, Malay, Mandarin and etc. This will be a convenience to the Malaysian who just familiar with one language only.


• Government should increase awareness about E-Government services through TV and radio advertisements, and organising workshops at shopping malls.


• Government should educating and informing the public about the process of using the various services offered by government agencues.


• Government should improve the service quality of e-Government such as quality content provided on the website, increasing the speed of the response to the citizens concerns with problem solving approach.
  

References:

1. http://www.intanbk.intan.my/psimr/articles/Article1%20-%20Full.pdf


2. http://www.american.edu/initeb/ym6974a/egovernment.htm.


3. http://www.mait.com/admin/enews_images/MAIT%20Country%20Intelligence%20eNews96_37.pdf